Refund Policy

We want you to be confident in your purchase. This policy explains when and how we issue refunds.

1. 30-day money-back guarantee (first purchase)

If you are not satisfied with your first paid purchase, request a full refund within 30 days of the purchase date — no questions asked. Email support@privateplayhub.com with your account email and we'll process the refund via Stripe.

2. Renewals

Renewals are non-refundable. If you cancel before a renewal date, your subscription remains active until the end of the current paid period, then expires.

3. After activation

If you have activated your license and used it past the 30-day window, the purchase is considered final. You may cancel to prevent future renewals at any time from the billing portal.

4. Free tier

The free Starter tier costs nothing, so no refund applies.

5. Enterprise

Enterprise agreements are custom; refund terms are specified in the individual agreement.

6. How to request

Email support@privateplayhub.com with your account email and a brief note. Refunds are typically processed within 5 business days and appear on your statement according to your bank's timeline.

Questions? Contact support@privateplayhub.com.